Making a complaint

The College is committed to delivering a high quality service and encourages our students to tell us where there is cause for concern and a case for improvement.

The student complaints procedure is designed to cover the following types of complaint:

  • A failing in a University service (academic or non-academic)
  • Misinformation about academic programmes
  • Poor teaching or supervision
  • Insufficient facilities

Please note the difference between complaints and appeals.  If you wish to make an appeal against an academic decision, please refer to the appeals procedure. The complaints procedure should only be used to cover issues that relate to the delivery of a programme of study before the point of assessment.

If you are unhappy with your experience, or with the service you have received, you are encouraged to first talk directly with the person concerned (e.g. a Module Leader) under the first, informal stage of the University Student Complaints Procedure. Should you feel that this is not appropriate, then the matter can be raised under the informal stage, directly with the relevant Director of Education or other appropriate senior member of staff.

In addition, the College has various channels for student feedback via which issues and concerns may be raised, such as the Student-Staff Liaison Committees.

Should you feel that the issue has not been satisfactorily resolved having discussed this informally with the person concerned, and you wish to make a formal (Stage 1) complaint, then please refer to the University Student Complaints Procedure. The submission of a Stage 1 formal complaint must be made using the student complaint form, and will require written evidence that an attempt has been made to resolve the complaint at the informal stage.

All complaints should be submitted to Tim Rushforth, Assistant College Manager (Education), who receives Stage 1 complaints on behalf of the College Dean.