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Management of Processes and People (ECM3159)

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Module status - Active
Module description status - Inactive
Credits - 15
College code - EMP
Academic year - 2014/5

Module staff

() - Convenor

Duration (weeks) - term 1

Duration (weeks) - term 2

Duration (weeks) - term 3

Number students taking module (anticipated)

Module description

This module introduces you to the organisation structure, management hierarchy and business motivation of an engineering company and its workforce from a perspective of total quality management and the need to develop a quality culture coupled with a quality product or service.

You will look at human resource management (HRM) and employment law as techniques and legislation that can be used to achieve total quality (TQ) in the context of operational culture. In studying this module you will gain knowledge of HR aqnd TQ approaches to achieve company vision and mission. In addition, you will research leading UK companies from an HRM perspective, while developing an understanding of a company’s need to recruit, develop and motivate staff. You will present an assignment relating to HRM, backed up by a taught element of UK employment law. You will learn the definition of quality concepts, such as total quality, advanced quality planning, failure mode effects analysis and statistical process control, coupled with an understanding of benchmarking international quality standard and continuous improvement.

Module aims

This module enhances your engineering management skills by providing an overview of human factors, quality culture and total quality within engineering and commerce. Furthermore, by the end of the module, you should have acquired a range of useful attributes that should stand you in good stead in the world of work, including the ability to identify and analyse potential employment law issues and problems, and to find information on employment law matters.

This module covers Specific Learning Outcomes in Engineering, which apply to accredited programmes at Bachelors/MEng/Masters level. These contribute to the educational requirements for CEng registration (as defined under the UK Standard for Professional Engineering Competence – UK-SPEC).

This module correlates to references U2, E3, D2, D5, S1, S2, S4, P3, P6, P7, MU4, ME2 and MS1. These references are indices of the specific learning outcomes expected of Bachelors/MEng/Masters candidates set out in UK-SPEC, codified with reference to systems used by professional accrediting institutions. A full list of the standards can be found on the Engineering Council's website, at http://www.engc.org.uk

ILO: Module-specific skills

1. understand and apply apply current HRM philosophy;
2. comprehend the principles of TQM and accreditation issues;
3. draw up professionally acceptable procedure definitions;
4. identify and analyse potential employment law issues and problems;
5. know where to find information on employment law matters and relate this to real cases;
6. recognise current trends in TQM, HRM and employment law with particular reference to the management of an engineering company.

ILO: Discipline-specific skills

7. apply new knowledge to problem solving;
8. establish a broader view of human factors, quality culture and total quality view of engineering and commerce.

ILO: Personal and key skills

9. demonstrate improved information searching skills (especially legal and statutory);
10. show excellent essay writing skills;

Syllabus plan

- achieving a quality culture;

- organisational culture and quality in the workplace and from a strategic perspective;

- internal supply chain quality and communication protocol;

- human resource management and HRM, and HRM as a strategic tool to underpin the strategic objectives of an enterprise;

- industrial relations and employment relations, personnel management, terms of employment;

- understanding current HRM barriers and development and formulation of HRM strategies;

- understanding of HR management responsibilities and issues;

- methods of remuneration, reward systems, performance evaluation and payment schemes;

- recruitment and selection - the role of RS in achieving core objectives of HRM and company strategies;

- correct procedures in RS in relation to gender, race relations, religion, sexual orientation, disability and human rights;

- preparation of job specifications, advertisements and interviews as both interviewer and candidate;

- protocol for candidate selection and their effectiveness;

- employment law - introduction to employment law;

- formation of the contract of employment;

- express terms and statutory statements;

- duties of employer and employee;

- discrimination and equal opportunity: race, sex, and disability;

- unfair dismissal and redundancy rights;

- quality product or service;

- introduction to quality - defining quality, TQM concepts and development, customer focus, right first time, quality as an order winner or order qualifier;

- proof of quality, achieving quality;

- quality tools;

- 5S workplace organisation and Kaizen;

- international quality standards - exploring BS7850, ISO 9000, ISO 14000 and the EFQM standard;

- procedures, specification, accreditation and quality control - procedural specification;

Learning activities and teaching methods (given in hours of study time)

Scheduled Learning and Teaching Activities	Guided independent study	Placement / study abroad
41	109	0

Details of learning activities and teaching methods

Category	Hours of study time	Description
Scheduled learning and teaching activities	25	Lectures
Scheduled learning and teaching activities	12	Seminars
Scheduled learning and teaching activities	4	Tutorials
Guided independent study	109	Guided independent study

Formative assessment

Form of assessment	Size of the assessment (eg length / duration)	ILOs assessed	Feedback method
N/A	N/A	N/A	N/A

Summative assessment (% of credit)

Coursework	Written exams	Practical exams
50	50	0

Details of summative assessment

Form of assessment	% of credit	Size of the assessment (eg length / duration)	ILOs assessed	Feedback method
Written exam closed book	50	2 hours	1, 2, 3, 4, 6, 7, 8,	None
Total Quality Management essay	18	2000 words	2, 6, 9, 10,	Comments on written work
HRM Practical recruitment and selection report	18	2000 words	1, 4, 5, 6, 8, 9, 10	Comments on written work
SPC Practical Exercise on Statistical Process Control	14	2000 words	2, 6, 7, 10,	Comments on written work

Details of re-assessment (where required by referral or deferral)

Original form of assessment	Form of re-assessment	ILOs re-assessed	Timescale for re-assessment
All above	Written exam (100%)	All	August Ref/Def period

Re-assessment notes

If a module is normally assessed entirely by coursework, all referred/deferred assessments will normally be by assignment.

If a module is normally assessed by examination or examination plus coursework, referred and deferred assessment will normally be by examination. For referrals, only the examination will count, a mark of 40% being awarded if the examination is passed. For deferrals, candidates will be awarded the higher of the deferred examination mark or the deferred examination mark combined with the original coursework mark.

Indicative learning resources - Basic reading

Type	Author	Title	Edition	Publisher	Year	ISBN
Set	Goetsch G.L. and Davies S.B.	Quality management : introduction to total quality management for production, processing, and services		Pearson education	2006	9780131971349
Set	Leopold J; Harris L	The Strategic managing of Human Resources	2nd	Pearson education	2009	9780273713869
Set	Montgomery D.C. & Runger G.C.	Applied Statistics and Probability for Engineers	4th	Wiley	2007	9780471745891
Set	Goetsch G.L. and Davies S.B.	Quality Management for Organizational Excellence Introduction to Total Quality		Prentice Hall	2010	9780138003548

Module has an active ELE page?

Yes

Indicative learning resources - Web based and electronic resources

ELE – http://vle.exeter.ac.uk

Indicative learning resources - Other resources

N/A

Module ECTS

7.5

Module pre-requisites

None

Module co-requisites

None

NQF level (module)

Available as distance learning?

Origin date

19/11/2012

Last revision date

09/10/2013

Key words search

Human resource management; HRM, total quality management; TQM; employment law; statistical process control; Toyota method.