Computer Support

 

Exeter Campus

How will I contact IT Support?

Support Contact points:

  • Non Critical

Use your Departmental IT email - empsit@exeter.ac.uk as you do currently which will go to our central teams. Please utilise the ‘Subject’ title to be descriptive of your issue.

  • Critical/Emergency (i.e. critical problem that stops you from being able to work)

Ring SID who have a process in place to direct your call to the correct team. Someone from the central team will pick up your call and make sure it is resolved by the most appropriate person.

SID:
0300 5550 444 (UK)
+441392 724724 (International)
4724 (Internal)

  • Teaching and Meeting Room Emergency

In-room Emergency (i.e. problems with the AV or IT in the room) ring AV who have an immediate response service ready to assist

AV: 01392 722230 (UK)
2230 (internal)

 

What if it’s about Research?

The Desktop and Research IT teams work closely on many aspects of IT delivery in Departments.  When using the ‘contact’ process above, your call will be assessed and assigned to the Research IT team as needed.  The managers of both teams will monitor how this process works.  Martyn Brake leads the Research IT team.

 

What if I need to raise an issue or concern?

At an operational level, if you need to raise any issues around the support you’ve received you can contact the following; 

  • Desktop Service - Team Leaders – Greg Laybourn, Rob Beringer, Sue Watling
  • AV Service – Team Leaders – Marc Ingram, Bryan Flockhart
  • Customer Services Manager – Jill Snelling (who leads the Desktop and AV Teams)
  • Research IT Manager – Martyn Brake

 

Cornwall Campus

IT Services can help you with; Email accounts, Working from home, Device compatibility i.e. smart phones and tablets, Laptop clinics to assess and repair problems, Printing and photocopying, Software requirements, Wifi systems across the campuses and access to networks in your accommodation.

Come and meet our friendly team in person and find out how we can help, we are based at:

  • Penryn Campus - underneath the Library on Level 1 next to the IT suite
  • Woodlane Campus - on the first floor of the Alan Livingston building (in the Fox Suite)

Call us on 01326 213822 or email us.

For further information see the IT Services website.

FAQs

Please also check our FAQ section where you should find answers to the most common questions.