4. Your Wellbeing

It is really important to us that our students have a happy and rewarding time at University. We recognise that some of our students may encounter some difficulties on their way. We will always do what we can to support you as outlined in the sections below. The first person to contact if you are experiencing difficulties is your personal tutor (see the Welcome page above); you can also ask about Welfare Support at any of our HUBS or via SID. For more specific advice and guidance, please see below.

here students are facing significant difficulties that may impact their ability to study, our friendly and experienced Welfare Advisors are available to talk to students in a confidential and non-judgemental space about any issue they feel they may need support with. Welfare Advisors offer practical support, as well as access to self-help materials, and signposting to specialist advice and support services.

Advisors can offer telephone, skype and face to face appointments. To contact a Welfare Advisor on the Streatham Campus, please email the relevant Advisor for your College Hub

Queens      welfare.queens@exeter.ac.uk

Amory        welfare.amory@exeter.ac.uk

Peter Chalk welfare.peterchalk@exeter.ac.uk

On the Penryn Campus, please see: 

Wellbeing Resources

Students are encouraged to actively manage their wellbeing. Wellbeing Services provide a number of self-help resources and workshops recommended for all students. Further details can be found

Self-help and peer support
Wellbeing workshops

Full details on all support offered by Wellbeing Services can be found here


Your Education Welfare Team

If you have a question for the Education Welfare Team, you can now use our instant chat service.

The chat is live from 12.30pm – 2.00pm every weekday, and we can help you with any questions you may have about managing your health alongside your studies.

‌To access the chat, go to our web page at https://www.exeter.ac.uk/students/wellbeing/studentwelfare


Information on University policies and facilities for students with disabilities can be found from the AccessAbility website for Exeter students and the Cornwall Accessibility Service website for those studying in Penryn.

Students who feel they require assistance may be eligible for additional support (e.g extra time in exams, specialised equipment) and should contact AccessAbility for further discussion.

Exeter students can contact AccessAbility at Accessability@exeter.ac.uk or on 0300 555 0444.

Cornwall students can contact The Compass at studentservices@fxplus.ac.uk or on 01326 370460.

The College wants to ensure you receive the appropriate support during your time at university and therefore encourage you to contact AccessAbility to ensure your needs are met.

Education and work are key factors in mental health - sometimes as a contributory cause to mental health problems but also as an important part of promoting a person's sense of well-being, identity and self worth. It is vital that all of us consider people with mental health needs, in order to provide an effective, appropriate and timely response and to enable students to continue to participate in all aspects of student life.

More information is available from the Wellbeing Services webpage; for mental health services offered by the University, please see the Mental Health Pathway information page.

What is an ILP?
An Individual Learning Plan (ILP) is a document that informs Colleges within the University that a student has declared a disability and sets out the reasonable adjustments that need to be considered. For a student to have an ILP in place, the student will have a health issue or disability which fits the criteria to be classi´Čüed as a disability under the Equality Act 2010. The legislation affects all HEIs in the UK and all are expected to provide reasonable adjustments in response to assessed needs.

Why do students have ILPs?
Reasonable adjustments are put in place in order to remove barriers that may prevent students from participating at University, and to minimise the impact that their health condition or disability may have on their ability to study.

How does a student get an ILP?
Students make contact with Wellbeing Services (AccessAbility/Mental Health Pathway) and following an in-depth assessment an ILP is set up. This requires the student to provide independent evidence of their health condition.

When are ILPs set up or updated?
ILPs can be set up or updated at any point throughout the academic year in agreement with the student and you will receive an automatic notification. 

Student responsibilities

It is your responsibility to contact Wellbeing Services (AccessAbility and Mental Health Pathway) if you have any queries about the details contained within your ILP, if you would like it reviewed or if your situation changes at any time. You must also check that your ILP is passed onto your discipline so that it can be shared with those who should be informed.

Please contact your Education Support Team, via your Info Point, if you have any queries about the implementation of your reasonable adjustments.

Exam Provisions:

Please be aware that any previous exam adjustments that you may have had in place at school and/or college will not automatically be put in place at the University and adjustments will only be made following an appointment with Wellbeing.

It is your responsibility to contact Wellbeing if you need special requirements to be made or adjusted. If you leave it too late they may not be able to accommodate your needs in time for the examinations. Please see the following for more information on exam provisions and the relevant deadlines – Specific Provisions for Examinations

Further advice and information

Wellbeing Services (Mental Health Pathway): Telephone 01392 72 4381. Email: Wellbeing@exeter.ac.uk
Wellbeing Services: (AccessAbility): Telephone 0300 555 0444. Email: AccessAbility@exeter.ac.uk
Education ServiceTeam
Student Information Desk Online – FAQs

The University of Exeter believes that the diversity of its community is an essential part of its values and enriches employment, research, studying and learning experiences. For the Equal Opportunities Policy please see the University Equal Opportunities Policy.

Humanities for All

This is a student focused initiative which enables all of our students, from a diverse range of backgrounds, to feel part of and gain the maximum benefit from our College learning community. We run events, offer funding, have a mentoring scheme, support networking, and link up with SSLCs, Students’ Guild/Students' Union and Societies.

You can find out more on Instagram (@humsforall) and the Hums for All ELE page.


The University has policies on Equality and Dignity at Work on the University Equality, Diversity and Inclusivity website.

The University is committed to a policy of equality of opportunity and aims to provide a working and learning environment which is free from unfair discrimination and will enable staff and students to fulfil their potential. All individuals should be treated with dignity and respect whether at work or study; staff and students have an important role to play in creating an environment where harassment is unacceptable. Harassment, bullying and discrimination via social media (e.g. Facebook, Snapchat, Instagram) is also unacceptable. The University considers harassment and discrimination of any kind unacceptable. If you find yourself subjected to unwelcome attention, intimidation, humiliation, ridicule, offence or loss of privacy, this constitutes harassment. If you are experiencing difficulties please seek advice, in the first instance from your Personal Tutor.

The University endeavours to provide a safe environment for you. All employees and students of the University have a personal responsibility to co-operate with any officer engaged in the promotion of health and safety. The University has a Safety Office and a Health and Safety Policy and more information can be found at the University Health and Safety website.

It is essential that all accidents are reported to ensure a safe environment for all. If you are aware of any potential risk to the health or safety of yourself or others please bring this to the attention of the Student Support Office.

Fire drills are carried out regularly in conjunction with the University Safety Office. The time taken to fully evacuate the building is monitored and you are placing youself and others at risk if you fail to do so. Failure to evacuate is a disciplinary offence and your co-operation in ensuring safety is appreciated. 

For more information about the health services offered by the University please see the Health Services page.