3.10 Making a Complaint

We make every effort to ensure that you have the best experience possible while studying at Exeter. However, we recognize that there may be occasions when you are dissatisfied with some aspect of your experience at the University.

The student complaints procedure is designed to cover the following types of complaint:

  • A failing in a University service, academic or non-academic
  • Misinformation about academic programmes
  • Poor teaching or supervision
  • Insufficient facilities
  • The behaviour of a member of staff
  • The behaviour of another student

If you are unhappy with your experience or with the service you have received you are encouraged to first talk directly with the person responsible.

If you wish to make a formal complaint please see the University's Student Complaints Procedure page.