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ECM3159 - Management of Processes and People (2015)

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MODULE TITLEManagement of Processes and People CREDIT VALUE15
MODULE CODEECM3159 MODULE CONVENERDr Allen Naihui He (Coordinator)
DURATION: WEEKS 11 weeks 0 0
Number of Students Taking Module (anticipated) 15
DESCRIPTION - summary of the module content

This module introduces you to the organisation structure, management hierarchy and business motivation of an engineering company and its workforce from a perspective of total quality management and the need to develop a quality culture coupled with a quality product or service.

You will look at human resource management (HRM) and employment law as techniques and legislation that can be used to achieve total quality (TQ) in the context of operational culture. In studying this module you will gain knowledge of HR aqnd TQ approaches to achieve company vision and mission. In addition, you will research leading UK companies from an HRM perspective, while developing an understanding of a company’s need to recruit, develop and motivate staff. You will present an assignment relating to HRM, backed up by a taught element of UK employment law.  You will learn the definition of quality concepts, such as total quality, advanced quality planning, failure mode effects analysis and statistical process control, coupled with an understanding of benchmarking international quality standard and continuous improvement.


AIMS - intentions of the module

This module enhances your engineering management skills by providing an overview of human factors, quality culture and total quality within engineering and commerce. Furthermore, by the end of the module, you should have acquired a range of useful attributes that should stand you in good stead in the world of work, including the ability to identify and analyse potential employment law issues and problems, and to find information on employment law matters.


This module covers Specific Learning Outcomes in Engineering, which apply to accredited programmes at Bachelors/MEng/Masters level. These contribute to the  educational requirements for CEng registration (as defined under the UK Standard for Professional Engineering Competence – UK-SPEC).
This module correlates to references U2, E3, D2, D5, S1, S2, S4, P3, P6, P7, MU4, ME2 and MS1. These references are indices of the specific learning outcomes expected of Bachelors/MEng/Masters candidates set out in UK-SPEC, codified with reference to systems used by professional accrediting institutions. A full list of the standards can be found on the Engineering Council's website, at
INTENDED LEARNING OUTCOMES (ILOs) (see assessment section below for how ILOs will be assessed)

On successful completion of this module, you should be able to:

Module Specific Skills and Knowledge:
1 understand and apply apply current HRM philosophy;
2 comprehend the principles of TQM and accreditation issues;
3 draw up professionally acceptable procedure definitions;
4 identify and analyse potential employment law issues and problems;
5 know where to find information on employment law matters and relate this to real cases;
6 recognise current trends in TQM, HRM and employment law with particular reference to the management of an engineering company.
7 understand the basic concepts of statistical process control, different types of control charts, and the properties and selection of control charts.
8 understand the sampling process for use of control charts and know how to analyse results to measure the process quality and capability.

Discipline Specific Skills and Knowledge:
9 apply new knowledge to problem solving;
10 establish a broader view of human factors, quality culture and total quality view of engineering and commerce.

Personal and Key Transferable/ Employment Skills and  Knowledge:
11 demonstrate improved information searching skills (especially legal and statutory);
12 show excellent essay writing skills;

SYLLABUS PLAN - summary of the structure and academic content of the module

- achieving a quality culture;

- organisational culture and quality in the workplace and from a strategic perspective;

- internal supply chain quality and communication protocol;

- human resource management and HRM, and HRM as a strategic tool to underpin the strategic objectives of an enterprise;

- industrial relations and employment relations, personnel management, terms of employment;

- understanding current HRM barriers and development and formulation of HRM strategies;

- understanding of HR management responsibilities and issues;

- methods of remuneration, reward systems, performance evaluation and payment schemes;

- recruitment and selection - the role of RS in achieving core objectives of HRM and company strategies;

- correct procedures in RS in relation to gender, race relations, religion, sexual orientation, disability and human rights;

- preparation of job specifications, advertisements and interviews as both interviewer and candidate;

- protocol for candidate selection and their effectiveness;

- employment law - introduction to employment law;

- formation of the contract of employment;

- express terms and statutory statements;

- duties of employer and employee;

- discrimination and equal opportunity: race, sex, and disability;

- unfair dismissal and redundancy rights;

- quality product or service;

- introduction to quality - defining quality, TQM concepts and development, customer focus, right first time, quality as an order winner or order qualifier;

- proof of quality, achieving quality;

- quality tools;

- 5S workplace organisation and Kaizen;

- international quality standards - exploring BS7850, ISO 9000, ISO 14000 and the EFQM standard;

- procedures, specification, accreditation and quality control - procedural specification;





Scheduled Learning & Teaching Activities 41.00 Guided Independent Study 109.00 Placement / Study Abroad 0.00
Category Hours of study time Description
Scheduled learning and teaching activities 25 Lectures
Scheduled learning and teaching activities 12 Seminars
Scheduled learning and teaching activities 4 Tutorials
Guided independent study 109 Guided independent study


FORMATIVE ASSESSMENT - for feedback and development purposes; does not count towards module grade
Form of Assessment Size of Assessment (e.g. duration/length) ILOs Assessed Feedback Method
Not applicable      


Coursework 40 Written Exams 60 Practical Exams
Form of Assessment % of Credit Size of Assessment (e.g. duration/length) ILOs Assessed Feedback Method
Written exam – closed book 60 2 hours 1, 2, 3, 4, 6,  7, 8, 9, 10 None
HRM Practical – recruitment and selection report 20 2000 words 1, 4, 5, 6, 10, 11, 12 Comments on written work
SPC Practical – Exercise on Statistical Process Control 20 2000 words 7, 8, 9, 12 Comments on written work


DETAILS OF RE-ASSESSMENT (where required by referral or deferral)
Original Form of Assessment Form of Re-assessment ILOs Re-assessed Time Scale for Re-reassessment
All above Written exam (100%) All August Ref/Def period



If a module is normally assessed entirely by coursework, all referred/deferred assessments will normally be by assignment.

If a module is normally assessed by examination or examination plus coursework, referred and deferred assessment will normally be by examination. For referrals, only the examination will count, a mark of 40% being awarded if the examination is passed. For deferrals, candidates will be awarded the higher of the deferred examination mark or the deferred examination mark combined with the original coursework mark.

INDICATIVE LEARNING RESOURCES - The following list is offered as an indication of the type & level of
information that you are expected to consult. Further guidance will be provided by the Module Convener


Reading list for this module:

Type Author Title Edition Publisher Year ISBN Search
Set Goetsch G.L. and Davies S.B. Quality management : introduction to total quality management for production, processing, and services Pearson education 2006 9780131971349 [Library]
Set Leopold J; Harris L The Strategic managing of Human Resources 2nd Pearson education 2009 978-0273713869 [Library]
Set Montgomery D.C. & Runger G.C. Applied Statistics and Probability for Engineers 6th Wiley 2014 978-1118802250 [Library]
Set Goetsch G.L. and Davies S.B. Quality Management for Organizational Excellence Introduction to Total Quality Prentice Hall 2010 978-0138003548 [Library]
ORIGIN DATE Friday 09 January 2015 LAST REVISION DATE Wednesday 16 September 2015
KEY WORDS SEARCH Human resource management; HRM, total quality management; TQM; employment law; statistical process control; Toyota method.