Engineering

ECM3127 - Management of Processes and People B (2010)

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MODULE TITLEManagement of Processes and People B CREDIT VALUE15
MODULE CODEECM3127 MODULE CONVENERDr Stephen Childe (Coordinator)
DURATION: TERM 1 2 3
DURATION: WEEKS
Number of Students Taking Module (anticipated)
DESCRIPTION - summary of the module content
AIMS - intentions of the module
This course is an introduction to the organisation structure, management hierarchy and business motivation of an engineering company and its workforce from a perspective of total quality management and the need to develop a quality culture coupled with a quality product or service. This module looks at Human Resource Management and Employment Law as techniques and legislation that can be used to achieve Total Quality in the context of Operational Culture. Students studying this module will gain in-depth knowledge of company visions and missions, structure and strategic objectives. They will research leading UK companies from a HRM perspective, whilst developing an understanding of a companies' need to recruit, develop and motivate staff. They will present a case study based finding relating to Employment Law, backed up by a taught element of UK Employment Law. Current Quality concepts will be defined such as Total Quality, Advanced Quality Planning, Failure Mode Effects Analysis and Statistical Process Control coupled with an understanding of benchmarking International Quality Standard and Continuous Improvement.
INTENDED LEARNING OUTCOMES (ILOs) (see assessment section below for how ILOs will be assessed)
SYLLABUS PLAN - summary of the structure and academic content of the module
Achieving a Quality Culture * Organisational Culture and Quality in the workplace and from a strategic perspective. Internal Supply Chain Quality and Communication Protocol. * Human Resource Management and HRM, and HRM as a strategic tool to underpin the strategic objectives of an enterprise. Industrial relations and Employment relations, Personnel Management, Terms of Employment. Understanding current HRM barriers and development and formulation of HRM strategies, Understanding of HR management responsibilities and issues. Methods of remuneration, Reward Systems, Performance Evaluation and Payment Schemes. * Recruitment and Selection - The role of RS in achieving core objectives of HRM and company strategies. Correct procedures in RS in relation to gender, race relations, religion, sexual orientation, disability and human rights. Preparation of Job Specifications, Advertisements and Interviews as both Interviewer and Candidate. Protocol for candidate selection and their effectiveness. * Employment Law - Introduction to Employment Law. Civil and Criminal Law. Legislation and codes of practice. The key institutions. Individual/collective rights. Formation of the contract of employment. Express terms and statutory statements. Work rules. Customs and practice. Terms implied by statute. Terms implied by Common Law. Duties of employer and employee. Discrimination and equal opportunity: race, sex, and disability. Unfair dismissal and redundancy rights. Qualifications. Redundancy. Quality Product or Service. * Introduction to Quality - Defining quality, TQM Concepts and development, Customer focus, right first time, Quality as an Order Winner or Order Qualifier. Proof of Quality, Achieving Quality. Quality tools. 5S workplace organization and Kaizen. Design and Engineer for Quality. Quality development in internal and external supply chains. * International Quality Standards - Exploring BS7850, ISO 9000, ISO 14000 and the EFQM standard. * Procedures, Specification, Accreditation and Quality Control - Procedural Specification, Developing best practice, specification and documentation. Developing Quality Control, Quality Assurance, Zero Defect Policies to include Statistical Process Control, process capability and sample mean and range testing.
LEARNING AND TEACHING
LEARNING ACTIVITIES AND TEACHING METHODS (given in hours of study time)
Scheduled Learning & Teaching Activities Guided Independent Study Placement / Study Abroad
DETAILS OF LEARNING ACTIVITIES AND TEACHING METHODS
ASSESSMENT
FORMATIVE ASSESSMENT - for feedback and development purposes; does not count towards module grade
SUMMATIVE ASSESSMENT (% of credit)
Coursework 50 Written Exams 50 Practical Exams
DETAILS OF SUMMATIVE ASSESSMENT
DETAILS OF RE-ASSESSMENT (where required by referral or deferral)
RE-ASSESSMENT NOTES
RESOURCES
INDICATIVE LEARNING RESOURCES - The following list is offered as an indication of the type & level of
information that you are expected to consult. Further guidance will be provided by the Module Convener

Reading list for this module:

Type Author Title Edition Publisher Year ISBN Search
Set Goetsch G.L. and Davies S.B. Quality management : introduction to total quality management for production, processing, and services Pearson education 2006 9780131971349 [Library]
Set Leopold J; Harris L The Strategic managing of Human Resources 2nd Pearson education 2009 978-0273713869 [Library]
Set Montgomery D.C. & Runger G.C. Applied Statistics and Probability for Engineers 6th Wiley 2014 978-1118802250 [Library]
Set Goetsch G.L. and Davies S.B. Quality Management for Organizational Excellence Introduction to Total Quality Prentice Hall 2010 978-0138003548 [Library]
CREDIT VALUE 15 ECTS VALUE 7.5
PRE-REQUISITE MODULES None
CO-REQUISITE MODULES None
NQF LEVEL (FHEQ) 3 AVAILABLE AS DISTANCE LEARNING No
ORIGIN DATE Thursday 15 December 2011 LAST REVISION DATE Thursday 15 December 2011
KEY WORDS SEARCH None Defined